Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
One way is to click here and make a registration.
And the second way is during your check out process.
To chenge your address n your account click here.
You can choose to have a billing address and a different delivery address during your check out.
If you forget to do it during check out, please contact us as soon as possible to help you.
From July 2021 we are sending goods to Switzerland and whole Europe countries
In Switzerland with Swiss Post, delivery takes about 1 day for “A” Post ans 2 days for “b” Post.
It will depend of sizes of your goods ordered. You can contact us for more information.
If you need to swap an item
Returns and Exchanges
DAO 7 days
30 days for exchange
60 days to repair
Check this link for more information. Click here.
If so please contact us as soon as possible.
What to do if a shipment is damaged
You have 5 days from the date of delivery to report the damage to the nearest post office. Please bring the parcel or letter with you with the proof of delivery (e.g. “Registered”, “A Plus Brief”) without forgetting the contents in order to assess the damage and prepare a damage report. We will then check whether you are entitled to compensation. This applies to national and international parcels.
Check this link for more information
The fastest way is contacting us explaning your problem so we can resolve it as soon as possible.
You can also change or cancel your order in your account . Click here
If this is the case we recommend you to contact us via whatsapp or email.
No, all 2nd hand products have no warranty.