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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

One way is to click here and make a registration.

And the second way is during your check out process.

To chenge your address n your account click here.

You can choose to have a billing address and a different delivery address during your check out.
If you forget to do it during check out, please contact us as soon as possible to help you.

For National deliveries , click here

For Internationals deliveries, click here

From July 2021 we are sending goods to Switzerland and whole Europe countries

In Switzerland with Swiss Post, delivery takes about 1 day for “A” Post ans 2 days for “b” Post.

It will depend of sizes of your goods ordered. You can contact us for more information.

If you need to swap an item

Returns and Exchanges

DAO 7 days
30 days for exchange
60 days to repair

Check this link for more information. Click here.

If so please contact us as soon as possible.

Transport damage
What to do if a shipment is damaged

You have 5 days from the date of delivery to report the damage to the nearest post office. Please bring the parcel or letter with you with the proof of delivery (e.g. “Registered”, “A Plus Brief”) without forgetting the contents in order to assess the damage and prepare a damage report. We will then check whether you are entitled to compensation. This applies to national and international parcels.

The fastest way to contact us is via Whatsapp. Feel free to send as a message to: +41 79 356 11 16 or you can also send as an email to:  [email protected]

The fastest way is contacting us explaning your problem so we can resolve it as soon as possible.

You can also change or cancel your order in your account . Click here

If this is the case we recommend you to contact us via whatsapp or email.

No, all 2nd hand products have no warranty.